This page explains how Southern Maine Window Replacement handles the information you give us. It covers what this website collects, why we keep it and who else sees it.

Who We Are

Southern Maine Window Replacement replaces windows and doors on homes in 22 towns across Cumberland and York counties, from Kittery to Brunswick. This website, www.southernmainewindowreplacement.com, is where homeowners send us those requests, and its forms deliver each one directly to us.

Information We Collect

Our estimate quiz and contact form ask a handful of questions, and we keep the answers you give.

Contact details: the name, phone number and email address you enter.
Project details: your town, the windows or doors you want replaced, what is wrong with them now, roughly when the house was built, your timing, a budget range and any notes you add.
Submission details: whether you ticked the consent box, the page you sent the form from and the time you sent it.

We add our own notes from phone calls and from the visit to your house. If you hire us, the job paperwork joins that file as well, from the written price to the final invoice.

Every website runs on a host that logs routine technical data with each page request, and ours does too. That data includes your IP address and the kind of browser you use.

How We Use Your Information

Your information is used for these purposes and no others:

answering your request and preparing a written price after we see your windows and doors
doing the replacement work if you hire us, from the town permit to the final bill
reaching you about your project in the ways you agreed to on the form

We do not use it to market unrelated products to you. We never sell or rent it to data brokers or list sellers.

Where Your Information Goes

A few outside services handle your information, and they handle it only to provide their service to us.

Our customer relationship management system (CRM). Every form on this site sends your entries to our CRM, which stores them alongside a record of our contact with you. We call, text and email you through it.
Our website host. Cloudflare serves this website and sees the routine technical data that arrives with every page request. Cloudflare also relays any email sent to our address before it reaches our inbox.
Maps. The town maps on this site load their map images from OpenStreetMap, so opening a map shares your IP address with that service.

We may also release information when the law requires it, such as under a court order or a subpoena. The same applies where keeping people safe or protecting our legal rights calls for it.

Referrals to Other Contractors

Some jobs are not ours to take, such as work outside our 22 towns or anything other than windows and doors. When that happens, we may offer to put you in touch with another contractor or a contractor matching service.

Your contact and project details go to that contractor or service only if you agree to the introduction. Without your agreement, they are never shared for a referral.

Phone Calls and Our AI Receptionist

When you call our number, an AI receptionist may answer first, and it tells you early in the call that it is an AI. It takes down your contact details and a description of your window or door job, and a summary of the call is saved to your record in our CRM.

In daytime hours, ask the receptionist for a person and it will transfer your call. After hours it collects your details, and we call you back.

Text Messages and Phone Calls

Every lead form on this site has a consent box that starts out unchecked, and the form will not send until you tick it. The consent wording that goes with the box lets us contact you about your project by email, SMS text or phone, including with automated technology, and it states that consent is not a condition of any purchase.

Our texts are about your request and your window or door job, from booking the visit to updates while the work is under way. Message frequency varies, and message and data rates may apply.

Text STOP at any time to end our texts, and one last text confirms you are unsubscribed.
Text HELP for help, or email us at the address on our contact page.
Carriers are not liable for delayed or undelivered messages.

We never hand your mobile number to third parties for their own marketing. Records of your text opt-in and consent are kept by us alone and never shared with third parties.

You can end our calls and texts at any point. Text STOP, or say so on a call or in an email.

Cookies and Analytics

This website sets no advertising cookies, and it runs no analytics tool today. Should we add a privacy-respecting analytics tool later, this policy will be updated to name it and list any cookies it sets.

When our contact page shows a street address, it links to Google Maps for directions, and Google's privacy policy covers what happens after you follow that link. You can block or clear cookies in your browser settings, and no page here needs them to work.

How Long We Keep Information

We keep request records while we answer you and follow up on your window or door job. Customer records may be kept longer where tax rules or the contract call for it.

How We Protect Your Information

The service providers named above hold your information, and only the people who need it can reach it. Even so, no online system can be guaranteed safe from every breach.

If a breach ever exposes your personal information, Maine's data breach notification law sets out when and how we must tell you, and we will follow it.

Your Rights and Requests

You can ask us to:

show you the personal information we hold about you
fix any details that are wrong or out of date
delete your information, unless a signed contract or the law requires us to keep it

Send your request by email or phone using the details on our contact page. Before acting on a request, we may ask you to confirm your identity.

Children's Privacy

This website is meant for adults planning window or door work on a home. We never knowingly collect information from anyone under 18, and any we find gets deleted.

Links to Other Websites

Some of our pages link to public resources, such as town code offices, the federal rules for lead-safe renovation and the national window rating labels. Those websites keep their own privacy policies, and this one does not cover them.

Changes to This Privacy Policy

We may update this policy when our tools or the law change. The version on this page, with its date, is the one in force.

How to Contact Us About Privacy

Questions about privacy can reach us by email or phone through our contact page.